STC for distance contracts

(The following STCs also contain legal information about your rights pursuant to the regulations concerning distance contracts.)

§ 1 Scope of Application and Provider

(1) These standard terms and conditions of business shall apply to all contracts concluded by a consumer or businessperson with us,

Dr. Health Programs B.V.
Postbus 657, 6400 AR Heerlen, The Netherlands
Commercial Register No. 06086003
Telephone: +31 - 457 - 111 112
Fax: +31 - 457 - 111 119
Email: info@rath-programs.com

(2) Consumer means every natural person who concludes a legal transaction for the purposes that are not mainly attributable to his commercial or independent professional activity. We shall not accept any of the customer’s contradicting or differing terms and conditions, unless we have expressly consented to their application.

§ 2 Delivery, availability and reservation of ownership

(1) Delivery of the goods shall take place within 5 working days of receipt of the order or – if prepayment is agreed – within 5 working days of receipt of payment. We will point out any different delivery periods on the item page.

(2) If a product is not in stock and cannot subsequently be delivered within a suitable period, we will promptly inform you. Your statutory rights shall not be affected thereby.

(3) We are entitled to make partial deliveries if you can reasonably be expected to accept this.

(4) We deliver by either parcel service, post or forwarding company.

(5) The delivered goods remain our property until all of our claims against you – now or in the future – are settled.

§ 3 Terms of payment, prices and delivery costs

(1) The following table shows the possible terms of payment for the respective delivery area and ordering method. For orders placed in our online-shop we reserve the right to exclude certain terms of payment in individual cases. Should the term of payment chosen by the customer not be offered in a particular case, this will be displayed during the ordering process before conclusion of the contract.

ONLINESHOP

 

Sofort Banking

Przelwy 24

COD
Cash on delivery

Visa Card

Master Card

PayPal

Bank collection

Payment in advance

Belgium

 

 

 

X

X

X

Existing customer*

 

Switzerland

 

 

 

X

X

X

Existing customer*

 

Germany

 

 

X

X

X

X

Existing customer*

 

France

 

 

 

X

X

X

Existing customer*

 

Italy

X

 

 

X

X

X

Existing customer*

 

Luxembourg

 

 

 

X

X

X

Existing customer*

 

Poland

 

X

X

X

X

 

Existing customer*

 

Great Britain

 

 

 

X

X

X

Existing customer*

 

Ireland

 

 

 

X

X

X

Existing customer*

 

* Existing customers are customers, who have already a registered customer account in the online shop and who have already placed at least one order via this customer account.

PRINTED ORDER FORM (Letter, Fax, Phone)

 

Sofort Banking

Przelwy 24

COD
Cash on delivery

Visa Card

Master Card

PayPal

Bank collection

Payment in advance

Belgium

 

 

 

X

X

 

X

X

Switzerland

 

 

 

X

X

 

X

X

Germany

 

 

X

X

X

 

X

X

France

 

 

 

X

X

 

X

X

Italy

 

 

X

X

 

X

X

Luxembourg

 

 

 

X

X

 

X

X

Poland

 

X

X

X

 

X

X

Great Britain

 

 

 

X

X

 

X

X

Ireland

 

 

 

X

X

 

X

X

(2) All prices specified by us are inclusive of the statutory value added tax applicable from time to time and all other price components except the explicitly stated delivery costs or collection fees.

(3) In addition to the prices specified, you will also be charged the delivery costs that are expressly shown during the order process or on the printed order form.

(4) In the event of payment on delivery, an additional fee is due. The amount of the fee varies according to the country in which the delivery is made. The fee shall be expressly specified and charged during the order process after you choose to pay on delivery. The payment of the total amount (purchase price, delivery costs and collection fees) shall be made directly to the deliverer.

(5) If you choose prepayment as your method of payment, we will provide our bank details in the order confirmation and deliver the goods after receipt of payment.

(6) In case of an order via catalogue/order form a subscription order is possible. A processing fee of € 6.90, including statutory value added tax and all other price components, shall be charged for every amendment to a subscription order.

§ 4 Right of cancellation

According to the statutory provisions you have a right of cancellation if you are consumer. We inform you on this right according to the statutory provisions in the following. A standard cancellation form is available here.

CANCELLATION INFORMATION

You have the right to cancel this contract without specifying any reasons within 14 days. The deadline for cancellation is 14 days from the day on which you or a third person nominated by you, who is not a consignor, gains possession of the goods.

To exercise your right of cancellation, you must inform us

Dr Rath Health Programs B.V.
Sourethweg 9, 6422 PC Heerlen, The Netherlands
Telephone: +31 - 457 - 111 112
Fax: +31 - 457 - 111 119

Email: info@rath-programs.com

of your decision to cancel this contract by means of an unequivocal statement (e.g. a letter sent by post, fax or email). You may use the standard cancellation form available here and attached to your delivery, although this is not a requirement.

To comply with the cancellation period, it is sufficient that the notice concerning the exercise of the right of cancellation is sent off to us before expiry of the cancellation period.

Consequences of cancellation

If you cancel this contract, we must return all payments received from you, including delivery costs (excluding additional costs arising from your choice of a different type of delivery to the standard delivery offered by us), without delay and – at the latest – within 14 days from the day on which the notice concerning your cancellation of this contract was received by us. For this refund we shall use the same payment method as you used for the original transaction unless we expressly agreed otherwise with you; in no event will you be charged for this refund. We can refuse to make the refund until we have received the goods back or you have produced evidence that you have returned the goods, whichever is earlier.

You must send back or hand over the goods to us without delay and in any event within 14 days of the day on which you inform us about the cancellation of this contract. This deadline shall be complied with if you send the goods off to us before the expiry of the 14 day period. We shall bear the cost of returning the goods. You are only responsible for any decrease in the value of the goods if this decrease in value is attributable to handling the goods other than is necessary to inspect the qualities, characteristics and functioning of the goods.

END OF THE CANCELLATION INFORMATION

§ 5 Data protection

(1) All personal data provided by you, such as title, name, address, date of birth, email address, telephone number, fax number, bank account details, credit card number, etc. shall be collected, processed and used by us in accordance with the provisions of the data protection laws applicable from time to time.

(2) We collect, process and use your personal data for the fulfilment and settlement of your order, e.g. to deliver the products ordered to the address specified in your order. Any processing and use of your personal data beyond this requires your express consent unless statutory authority for the processing and use of your personal data exists. In particular, your personal data will not be sold or hired to third parties.

(3) Further information about data collection, processing and use, as well as your rights under data protection laws to information, correction, blocking and deletion and further data protection information can be found in our data protection policy which we are pleased to make available to you and can be viewed on our website.

§ 6 Warranty

If a product delivered by us is defective, you are entitled to the statutory warranty rights.

§ 7 Applicable Law

These standard terms and conditions of business and the entire business relationship between us are subject to Dutch law. This choice of law shall only apply to consumers if it does not deprive them of the protection awarded by the mandatory provisions of the law of the state in which they habitually reside.

§ 8 Concluding provisions

(1) Amendments or supplements to these standard terms and conditions of business or the contracts they form part of are required to be made in text form. This shall also apply to the removal of this requirement for text form.

(2) If individual provisions of these standard terms and conditions of business, or the contracts they form part of, are or become invalid, the validity of the other provisions of these standard terms and conditions of business and the contracts shall not be affected. The legally invalid provision shall be replaced by the legally valid provision which comes closest to achieving the economic purpose of the legally invalid provision. The above rule shall apply analogously in the event of any gaps.