Right of cancellation

According to the statutory provisions you have a right of cancellation if you are consumer. We inform you on this right according to the statutory provisions in the following. A standard cancellation form is available here.

CANCELLATION INFORMATION

You have the right to cancel this contract without specifying any reasons within 14 days. The deadline for cancellation is 14 days from the day on which you or a third person nominated by you, who is not a consignor, gains possession of the goods.

To exercise your right of cancellation, you must inform us

Dr Rath Health Programs B.V.
Sourethweg 9, 6422 PC Heerlen, The Netherlands
Telephone: +31 45 711-1177
Fax: +31 45 7111179
Email: info@rath-programs.com

of your decision to cancel this contract by means of an unequivocal statement (e.g. a letter sent by post, fax or email). You may use the standard cancellation form available here and attached to your delivery, although this is not a requirement.

To comply with the cancellation period, it is sufficient that the notice concerning the exercise of the right of cancellation is sent off to us before expiry of the cancellation period.

Consequences of cancellation

If you cancel this contract, we must return all payments received from you, including delivery costs (excluding additional costs arising from your choice of a different type of delivery to the standard delivery offered by us), without delay and – at the latest – within 14 days from the day on which the notice concerning your cancellation of this contract was received by us. For this refund we shall use the same payment method as you used for the original transaction unless we expressly agreed otherwise with you; in no event will you be charged for this refund. We can refuse to make the refund until we have received the goods back or you have produced evidence that you have returned the goods, whichever is earlier.

You must send back or hand over the goods to us without delay and in any event within 14 days of the day on which you inform us about the cancellation of this contract. This deadline shall be complied with if you send the goods off to us before the expiry of the 14 day period. We shall bear the cost of returning the goods. You are only responsible for any decrease in the value of the goods if this decrease in value is attributable to handling the goods other than is necessary to inspect the qualities, characteristics and functioning of the goods.

END OF THE CANCELLATION INFORMATION